Google review notifications not arriving: what to check first
Check your Google account, notification settings and email filters before choosing another alert channel.
A missing email does not prove that a review is missing or that Google's notifications always fail. First open your Business Profile and check whether the review is visible.
Check your account and settings#
- Sign in with the account that owns or manages the correct business.
- Review notification preferences in your Business Profile settings.
- If an agency or colleague manages the profile, confirm who receives alerts.
- Check spam, email filters, blocked senders and forwarding rules.
Follow Google's current instructions, since the interface can change.
Missing review or missing notification?#
If the review is not visible, investigate publication or moderation with Google first. Changing email settings cannot make a review appear. If the review is visible but no email arrives, record the profile, time and settings checked before contacting support. Do not assume a fixed delay.
When another channel makes sense#
Google's free notifications may be enough if you check them regularly. If you work in WhatsApp, compare requirements, limits and the sample alert.
Another channel cannot bypass Google's review availability or moderation. It does not remove reviews or guarantee a fixed delivery time. See workflows for restaurants or auto shops.