Google review alerts for hotels and B&Bs
You already have a dashboard for Booking and another one for Airbnb. Google Maps is the one that never notifies you, and it is exactly where the traveller searching for a room in your town ends up — often the same traveller who would have booked direct and saved you the commission.
BusinessReviewAlerts pings you within minutes of a new Google review, on WhatsApp, Telegram, email or SMS, with a one-tap link to reply while the guest is still on the way home. Plans start at $4.99 a month, SMS comes with the Pro plan, and every paid plan includes a public review page and a printable QR poster for reception or the breakfast room.
You need a verified Google Business Profile you own or manage, permission to connect it, and a WhatsApp number you can verify. Delivery depends on Google making the review available, your connection and the messaging provider. No fixed delivery time is guaranteed.
What one bad night actually costs
- A guest raises the noise or the late check-in at reception, gets nowhere, and writes it up on Google from the airport instead.
- Booking and Airbnb warn you the moment a review lands; Google does not, so the review that decides your direct bookings is the one you see last.
- In high season a single 2-star about cleaning or air conditioning sits above your best photos for weeks, exactly when you are too busy to look.
A reply you can copy and send
★★☆☆☆
The room was fine but the air conditioning rattled all night and reception just told us that was normal. After a 6am flight and the price we paid, we expected to actually sleep.
Thank you for writing this, and I am sorry — a unit rattling all night after an early flight is not the stay we want anyone to have. The bigger mistake was at reception: another room was free that night and you should have been moved instead of being told it was normal. That unit has since been serviced, and the night team now has a standing instruction to move the guest first and sort out the rest afterwards. If you come through town again, write to me directly and I will make sure you get a quiet room, with breakfast on us.
When and where to ask guests
- Put the QR poster where guests are already sitting still: the breakfast table, the back of the room door, or the key-card wallet you hand over at check-out.
- Ask at check-out or the morning after departure, never at 6am while someone is dragging a suitcase out to a taxi.
- Fix it during the stay: one call up to the room after a complaint prevents the 2-star, and a same-day reply on Google beats a perfect one written next week.
Simple pricing for real small businesses
7 days free for eligible new accounts. Payment method required. Renews at the selected price unless you cancel. Next: confirm your email, review checkout, then connect Google and set up alerts.
Starter
For a single-location business
$4.99USD/mo
- ✓1 Business Location
- ✓Telegram + email — unlimited on every plan
- ✓WhatsApp + SMS — 50 a month, shared between the two
- ✓Full review dashboard & analytics
Pro
For owners with 2–3 locations
$9.99USD/mo
- ✓Up to 3 Business Locations
- ✓Telegram + email — unlimited on every plan
- ✓WhatsApp + SMS — 50 a month, shared between the two
- ✓Full review dashboard & analytics
Pro Annual
Best price per location, all year
$119.88$99.99USD/year
- ✓Up to 5 Business Locations (2 more than Pro)
- ✓Telegram + email — unlimited on every plan
- ✓WhatsApp + SMS — 50 a month, shared between the two
- ✓Full review dashboard & analytics
Managing 6+ locations? See our Enterprise plan for franchises ↓